Return Policy

Return Policy – Domestic (USA)

Due to the sensitive nature of pharmacy-related products, we cannot accept returns on items that arrive intact, within their valid expiration date, and in original, undamaged packaging. This policy helps us ensure the safety and quality of all health-related items.

For all other product categories — such as clothing, sauna and banya accessories, and items that do not require special or delicate storage — standard return rules apply. These items can be returned within 14 days of purchase, provided they are unused, in their original packaging, and in the same condition as received.
Please note: return shipping costs are the responsibility of the customer.

Exceptions – Returns are accepted if:

• You received the wrong item (not matching the invoice)

• Packaging was damaged during shipping

• The product is expired

If any of these apply, please contact us within 7 days of delivery through our website email. Once confirmed, we will issue a full refund and provide a prepaid return label.

Important:

• Items returned without prior approval will not be accepted

• Items must be unused, and proof of purchase is required

International Orders

The same return terms apply for international customers, with a 7-day window starting from the delivery date. For defective or incorrect items, contact us via website email to start the return.

Note: Customers are responsible for understanding local customs/import rules. Refunds will not be issued for customs-related problems.

Damaged or Incorrect Items

Please inspect your package upon delivery. If there’s any damage or error, contact us immediately so we can resolve the issue quickly.

Refunds

Refunds are processed once the return is received and inspected. If approved, the amount will be credited to your original payment method within 10 business days. If not received within 15 days after approval, please reach out to us.

Contact Us:
Email: info@univermag.com
Or reach out via live chat on our website.
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