FAQ

At Univermag.com, we strive to make your shopping experience smooth and secure. We accept the following payment methods:

• Credit and Debit Cards – Visa, Mastercard, American Express, Discover

• PayPal – Fast and secure checkout with your PayPal account

• Apple Pay & Google Pay – Available on compatible devices for quick, one-tap checkout

All payments are processed through encrypted, PCI-compliant systems to ensure your personal data is protected.

Please note:
We do not accept cash, checks, or money orders.

If you experience any issues during checkout, our customer support team is here to help!

Currently, we offer shipping only within the United States. Please note that there are some limitations — we do not ship to U.S. territories, APO/FPO/DPO addresses. For a complete list of shipping restrictions and conditions, please refer to our Shipping Policy.

While international shipping is not yet available, we understand that many of our customers reside abroad, and we are actively working on expanding our logistics to accommodate international orders in the future. Our goal is to make our health, beauty, and wellness products accessible to more customers worldwide. We appreciate your patience and support as we grow.

At Univermag, we currently offer a wide range of products focused on health, beauty, and personal care. You’ll also find a selection of traditional sauna and banya products, including accessories and wellness essentials.

We’re actively working on expanding our product categories to provide a more complete and comprehensive assortment for our customers — all in one place. Our goal is to become your go-to destination for trusted, everyday essentials and specialty items alike.

Customers can return any item that does not require special storage — such as clothing, bath and sauna accessories, and similar products — within 14 days of receiving the order. The item must be unused, in its original packaging, and in the same condition as received.

Please note that pharmacy-related products (e.g., health supplements, ointments, tinctures, and other medicinal items) cannot be returned if they arrive intact, within their expiration date, and in undamaged original packaging, due to safety and hygiene reasons.

For full details, please refer to our Return Policy.

1. Pending — Payment is being verified (most common with PayPal).
2. Processing — Your order is being prepared for shipment.
3. Shipped — Your order has been handed over to the carrier and a tracking number has been assigned.
4. Delivered — The carrier marked the order as delivered.

This means the shipping label has been created and the package is already with or on the way to USPS. Tracking updates may appear with a short delay.

Please check your mailbox, front desk, neighbors, or building management first. If the package is still missing, contact our support team and we’ll help investigate.

Standard delivery usually takes 3–7 business days after shipment, depending on your location and USPS workload.

Tracking updates can take 24–72 hours after shipment to appear in the USPS system.

Please include the full street address, apartment/unit number, city, state, and ZIP code to avoid delivery issues.

If the order has not yet been shipped, contact us as soon as possible. Once shipped, address changes may not be possible.

Contact support immediately. We will do our best to help, but we are not responsible for orders shipped to an incorrect address provided by the customer.

Sometimes payments require additional verification by the payment system or bank. This usually resolves automatically.

In most cases, payment verification is completed within 24–72 hours.

Please contact us with your order number so we can check the payment status.