FAQ

What categories of products do you offer in the Univermag store?

At Univermag, we currently offer a wide range of products focused on health, beauty, and personal care. You’ll also find a selection of traditional sauna and banya products, including accessories and wellness essentials.

We’re actively working on expanding our product categories to provide a more complete and comprehensive assortment for our customers — all in one place. Our goal is to become your go-to destination for trusted, everyday essentials and specialty items alike.

How can I return the product if it doesn't fit?

Customers can return any item that does not require special storage — such as clothing, bath and sauna accessories, and similar products — within 14 days of receiving the order. The item must be unused, in its original packaging, and in the same condition as received.

Please note that pharmacy-related products (e.g., health supplements, ointments, tinctures, and other medicinal items) cannot be returned if they arrive intact, within their expiration date, and in undamaged original packaging, due to safety and hygiene reasons.

For full details, please refer to our Return Policy.

Is it possible to ship outside the US?

Currently, we offer shipping only within the United States. Please note that there are some limitations — we do not ship to U.S. territories, APO/FPO/DPO addresses, or P.O. boxes. For a complete list of shipping restrictions and conditions, please refer to our Shipping Policy.

While international shipping is not yet available, we understand that many of our customers reside abroad, and we are actively working on expanding our logistics to accommodate international orders in the future. Our goal is to make our health, beauty, and wellness products accessible to more customers worldwide. We appreciate your patience and support as we grow.

How to place an order on the website?

Placing an order on Univermag.com is quick and easy. Just follow these simple steps:

Browse the Catalog:

Explore our wide selection of health, beauty, personal care, and sauna products by visiting different categories or using the search bar to find specific items.

Add to Cart:

Once you’ve found a product you’d like to purchase, select the desired quantity and click the “Add to Cart” button.

Review Your Cart:

Click on the shopping cart icon at the top of the page to review the items in your cart. Make sure everything is correct, then click “Checkout.”

Enter Shipping Information:

Provide your shipping address. We currently ship within the United States (excluding certain territories — see our Shipping Policy for details).

Payment:

Choose your preferred payment method and enter the required payment information. All transactions are secure and encrypted.

Place Your Order:

Review your order details one last time, then click “Place Order.” You will receive a confirmation email with your order number and tracking information once your order is processed.

Account Creation:

For your convenience, we automatically create a customer account during your first purchase. This allows you to track your orders, save shipping information, and make future purchases faster and easier.

If you encounter any issues or need help, feel free to contact our support team — we’re always here to help!

What payment methods do you accept?

At Univermag.com, we strive to make your shopping experience smooth and secure. We accept the following payment methods:

Credit and Debit Cards – Visa, Mastercard, American Express, Discover
PayPal – Fast and secure checkout with your PayPal account
Apple Pay & Google Pay – Available on compatible devices for quick, one-tap checkout

All payments are processed through encrypted, PCI-compliant systems to ensure your personal data is protected.

Please note:
We do not accept cash, checks, or money orders.

If you experience any issues during checkout, our customer support team is here to help!